Refund policy

General Policy

Due to the personalized nature of most of our pieces, our exchange and return policy may vary depending on the type of purchase. Each request is evaluated on a case-by-case basis by our team, taking into account the customer and the specific project.

Eligible Items

Items eligible for an exchange or store credit must:

Be in perfect condition, unworn, and undamaged

Be returned in their original packaging

Be returned within 14 days of the purchase date

Non-Eligible Items

Personalized, custom-made, or resized items are not eligible for exchange or refund.

Contact Us

If you have any questions regarding exchanges or returns, please contact us at info@zofeni.com