Privacy policy

Introduction

Zofeni operates this store and website, including all information, content, features, tools, products, and related services (collectively, the “Services”), in order to provide you with a personalized shopping experience.

Zofeni is a Shopify-powered store, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise communicate with us.

In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, use, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The term “personal information” refers to information that identifies you or can reasonably be associated with you. Information that has been anonymized or made non-identifiable is not considered personal information.

Depending on how you interact with the Services, your place of residence, and applicable law, we may collect the following categories of personal information:

  • Contact information: name, address, billing and shipping address, phone number, email address

  • Financial information: payment information, transaction details, and payment confirmations

  • Account information: username, password, preferences, and settings

  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, or exchanged

  • Communications: information you provide when contacting us (e.g., customer support)

  • Device information: IP address, browser type, network connection, and unique identifiers

  • Usage information: interactions with the Services, including how and when you access them

Sources of Personal Information

We collect personal information:

  • Directly from you, when you create an account, place an order, or communicate with us

  • Automatically, through the Services, cookies, and similar technologies

  • From service providers, who process information on our behalf

  • From partners or other third parties

Use of Personal Information

We use your personal information to:

  • Provide and improve the Services, process payments and orders, manage your account, arrange shipping, facilitate returns, and deliver a personalized shopping experience

  • Marketing and advertising, including sending promotional communications and displaying targeted advertisements

  • Security and fraud prevention, including account authentication and protecting the Services

  • Communication, to respond to inquiries and provide customer support

  • Legal obligations, including complying with applicable laws and enforcing our policies

Disclosure of Personal Information

We may disclose your personal information:

  • To Shopify, service providers, and third parties acting on our behalf

  • To marketing partners, including for personalized advertising (depending on your location, you may have the right to opt out)

  • When you explicitly authorize us to do so

  • To our affiliates

  • In connection with a business transaction, legal obligation, or to protect our rights and those of our users

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain personal information to provide and improve the Services. Your information may be transferred to and processed in other countries.

Shopify may also use data from your interactions with our store, other merchants, and Shopify to provide enhanced features. In such cases, Shopify is responsible for processing that information.

For more information, please review Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com/en

Third-Party Websites and External Links

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices and encourage you to review their policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If a parent or guardian believes that a child has provided us with personal information, they may contact us to request deletion.

Data Security and Retention

While we implement reasonable security measures, no system is completely secure. Personal information is retained only as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Manage marketing communication preferences

You may exercise these rights through the Services or by contacting us. We may need to verify your identity before processing your request.

Complaints

If you have a complaint regarding our use of your personal information, you may contact us or file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed outside your country of residence. Where required, we rely on legally recognized safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
info@zofeni.com